NOTICE OF JOB VACANCY POSITION DESCRIPTION

DEPARTMENT: Administration, Information Systems

JOB TITLE: Help Desk Technician

POSITION STATUS: Regular Full Time

EXEMPT STATUS: Non-Exempt

PAY SCALE GRADE: 8-9-10

REPORTS TO: Information Technology Manager

 

BRIEF SUMMARY OF JOB DESCRIPTION:

  1. Receives and responds to staff inquiries/ requests for technical assistance in an effective and timely manner; escalate issues to other IT staff as necessary.
  2. Provide end‐user hardware and software support to Nome area staff.
  3. Provide clear and concise correspondence to computer end users during troubleshooting process.
  4. Diagnoses and resolves end-user network or local printer problems.
  5. Deliver, set up and assist in the configuration of end-user PC desktop hardware, software and peripherals.
  6. Diagnoses and resolves end-user network or local printer problems.
  7. Prepares and distributes reports, including but not limited to weekly and monthly status reports to the Information Technology Manager.
  8. Other duties as assigned by the Information Technology Staff.

QUALIFICATIONS:

  1. High school diploma or G.E.D. and at least one year of experience in a Help Desk related position. Microsoft Desktop Support Technician Certification and/or A+ Certifications a plus.
  2. Proficiency in MS Office applications and Windows Operating Systems (XP, Windows 7) and the ability to operate/maintain other standard office equipment, including telephones, copiers, FAX machines, etc. is required.
  3. Excellent written and verbal communication skills and strong problem solving and analytical skills.
  4. Must be dependable, self-motivated and able to work with minimum supervision.
  5. Must be able to maintain strict confidentiality.
  6. Must be able to travel as needed.  Travel may occur during evenings, weekends and holidays.
  7. Ability to lift or move parcels of 40 pounds or less. The employee is occasionally required to climb, kneel, crouch or crawl.

Native Preference Per Public Law 96-638                                                    (Approved 7-22-11)

Contact Human Resources for an application and more information regarding this position. Completed applications must be received no later than by 5:00 pm on date of deadline. Kawerak, Inc. Human Resources Department • PO Box 948 • 500 Street • Nome, AK 99762 • (907) 443-5231 • Fax (907) 443-4443 • E-mail: personnel@kawerak.org